How does TIGER’s product validation service work? 

TIGER’s product validation service offers health innovation companies the opportunity to evaluate their products under realistic conditions with actual target users before market launch. This service enables SMEs and startups to conduct reality checks on their prototypes, assess target acceptance, and identify potential issues early – following the principle of “fail early” to avoid costly mistakes later. By providing access to real-world testing environments and target audiences that are typically difficult for companies to reach independently, this service bridges a critical gap in the product development process. 

The service is designed for both physical medical devices and online digital health solutions, including telemedicine platforms and remote care services. However, it does not cover biotech products, clinical trials, or medical device certification processes. 

Step 1: Application and eligibility assessment

Companies apply through TIGER’s open call process. A National TIGER expert in each country conducts an initial eligibility check to ensure applicants meet basic criteria for the service. 

Step 2: Service provider matching 

The National TIGER expert contacts the relevant local service provider to assess feasibility. Service providers confirm whether they can accommodate the specific validation request or if it falls outside the scope. 

Step 3: National TIGER expert consultation 

Selected companies participate in a consultation meeting with their National TIGER expert to discuss project fundamentals and the overall process. During this half-hour to one-hour online session, basic cornerstones are established. 

Step 4: Initial assessment meeting 

Companies meet with their assigned service provider to discuss the product, target market, and testing expectations. This crucial step determines feasibility based on the intended target audience and scope. The meeting purpose is to align company expectations and needs with the service provider´s testing capabilities within the project budget and timeline. Testing parameters may include usability and market acceptance testing but not full-blown clinical trials or medical device certification. 

Step 5: Communication framework 

A communication plan is established with regular check-ins to ensure transparent coordination throughout the testing process. 

Step 6: Test planning 

Service providers develop a detailed test plan, select appropriate methodologies, recruit test participants, and define outcome parameters. Companies provide their prototypes and relevant documentation. 

Step 7: Validation execution 

Testing occurs in appropriate real-world environments – private households for consumer products, nursing homes for institutional solutions, or specialized labs as needed. The duration and participant numbers depend on the specific research questions and validation requirements. 

Step 8: Results and reporting 

After comprehensive analysis, companies receive a detailed test report including data on defined outcome parameters, user feedback, and actionable recommendations for product improvement.